Support
Example: the page closes after you confirm
If you confirmed an opening and then lost the response, first return to the same case and use Recover opening. A recovered receipt confirms the original outcome; it is not a second opening. If recovery still cannot confirm a result, send support the original request ID and approximate time. Do not send another opening simply to test the first.
Find the original record
For an interrupted opening, return to the same case and choose Recover opening. Available USD openings credit the recorded return to your balance. Saved original requests are in My account | Activity. For a payment or wallet issue, check the existing record in My account. For an earlier prize obligation, contact support with the original opening, entitlement or delivery ID.
Contact support
Email [email protected] with the opening, payment, entitlement or delivery ID, what happened and the approximate time. A pending result does not prove failure. Never include passwords, authenticator codes, recovery secrets or wallet seed phrases.
Sources and content checks
The explanation was checked against original-command handling and recorded results. The contact address comes from the published account documents; response times were not verified by this check.
Sources checked on 17 October 2026. The review record identifies rule versions, source fingerprints and the limits of this check.